Terms & Conditions
1. Introduction
Welcome to Brennan's Smash Burgers. By using our services, placing an order, or purchasing from us, you agree to these Terms and Conditions (T&Cs). Please read them carefully before making any purchases or using our services.
2. Ordering & Payment
Payment: Payment must be made in full at the time of order. We accept cash, card, mobile payments, etc.
Order Confirmation: Once your order is placed, you will receive an order confirmation via email or message. It is your responsibility to ensure the information provided (address, items, etc.) is accurate.
3. Delivery
Delivery Area: Delivery areas are limited to a 3.5-mile radius of Dalkeith (our address).
Delivery Time: Delivery times are estimates and may vary depending on traffic, weather, or other unforeseen circumstances.
Delivery Charges: Delivery fees may apply depending on the location. These charges will be disclosed during the checkout process.
Failed Deliveries: If you are unavailable to receive the delivery or cannot be reached after [3] attempts, we may cancel the order and apply a cancellation fee.
4. Food Quality & Allergens
Allergen Information: We provide allergen information upon request. Please inform us of any food allergies before placing your order. While we take precautions, we cannot guarantee the absence of cross-contamination.
Food Safety: We follow all local food safety standards, but it is important that food is consumed promptly after delivery to ensure the best quality and safety.
5. Cancellations & Refunds
Order Cancellation: Once the order is placed cancellations will not be accepted.
Refunds: If there is an issue with your order (e.g., incorrect items, food quality), please contact us within [2] hours of receiving your delivery. Refunds or replacements will be provided at our discretion.
Non-Refundable Items: Any order that is confirmed and processed, is not eligible for refunds.
6. Liability
Food Allergies & Health Conditions: Customers are responsible for ensuring that they are aware of any allergies or health conditions that may be affected by certain foods. We are not liable for any adverse reactions caused by food consumed from our business.
Delivery Safety: We are not responsible for any damage or loss of food after the order is delivered to the specified address. Please ensure someone is available to accept the delivery.
7. Use of Website
Website Access: By accessing our website you agree not to misuse or attempt to gain unauthorized access to our services, system, or servers.
Content: All content on our website, including text, images, and logos, is the property of Brennan's Smash Burgers and is protected by intellectual property laws. You may not copy, reproduce, or distribute any of our content without permission.
8. Changes to Terms and Conditions
We may update or change these Terms and Conditions at any time. Any updates will be posted on our website, and the changes will apply to all future transactions.